Returns Policy

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a 7 day money-back guarantee from the time you receive the goods. Please email us at highteahoneys@outlook.com within that time if you are not satisfied with your purchase so that we can resolve any problems.

Unless the goods are damaged or faulty, this refund policy does not apply to goods which have been opened or used, damaged after delivery, or if any attempt has been made to alter the product. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.

We recommend that you return the product via tracked post or courier and that you pre pay all postage. You assume any risk of loss, theft or damaged goods during transit;  therefore advise you take out shipment registration of insurance with your postal carrier. High Tea Honeys will not be responsible for parcels lost or damaged in transit.