After ordering online, you will receive an email confirmation from High Tea Honeys containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to despatch your goods via Courierpost NZ within 1-2 working days; however if goods are purchased on pre-order delivery will take a little longer and the timeframe for delivery will be noted clearly on the product page.
Once your order is sent a dispatch notification is emailed to you. If you wish to query a delivery please contact us at firstname.lastname@example.org
If for any reason you are not completely satisfied with your purchase we will give you a 7 day money-back guarantee from the time you receive the goods. Please email us at email@example.com within that time if you are not satisfied with your purchase so that we can resolve any problems.
Unless the goods are damaged or faulty, this refund policy does not apply to goods which have been opened or used, damaged after delivery, or if any attempt has been made to alter the product. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.
We recommend that you return the product via tracked post or courier and that you pre pay all postage. You assume any risk of loss, theft or damaged goods during transit; therefore advise you take out shipment registration of insurance with your postal carrier. High Tea Honeys will not be responsible for parcels lost or damaged in transit.
High Tea Honeys uses the eWay Payment Gateway for its online credit card transactions. eWay processes online credit card transactions for thousands of New Zealand merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWay gateway are secured payments.
Payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by High Tea Honeys or any outside party.
All transaction data is encrypted for storage within eWay's bank-grade data centre, further protecting your credit card data.
eWay at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by High Tea Honeys.
For more information about eWay and online credit card payments, please visit https://eway.io/nz/